Privacy Policy
Effective Date: 27 August 2026
Website: levelslabel.com.ng
Business Name: LEVELS LABEL
At LEVELS LABEL (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise use our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
By using levelslabel.com.ng, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us when you use our website, including:
Information you provide directly
- Full name
- Email address
- Phone number
- Billing address
- Delivery/shipping address
- Account login information
- Order and purchase information
- Information you provide when contacting customer support
- Information provided through contact, enquiry, or other forms on our website
When you create an account or place an order, we collect only the information reasonably necessary to provide our services and process your order.
Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment provider.
Depending on the payment method used, payment providers may collect and process information such as your card details, bank information, transaction details, or other information required to complete the payment.
LEVELS LABEL does not ordinarily store your full debit or credit card details on our website. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security policies.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Arrange delivery of purchased products
- Create and manage customer accounts
- Communicate with you about your orders
- Respond to enquiries and customer-service requests
- Send order confirmations, receipts, and other transactional communications
- Provide information about our products and services
- Improve our website, products, and customer experience
- Detect, prevent, and investigate fraud, abuse, or security issues
- Maintain the security and functionality of our website
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted and where you have provided the necessary consent
We will not collect or use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
E-Commerce and Customer Accounts
If you create an account, we may store information such as your name, address, email address, phone number, and order history so that you can manage your account and we can provide our services.
If you place an order without creating an account, we may still retain the information necessary to process and fulfil your order and meet our legal and business obligations.
You are responsible for keeping your account login information confidential.
Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- Website and technical service providers
- Email or communication service providers
- Analytics and security service providers
- Professional advisers where necessary
- Government, regulatory, or law-enforcement authorities where required by law
We do not sell your personal information to third parties.
Third-party service providers may process information according to their own privacy policies and contractual obligations.
Payment Processing
Payments made through our website may be processed by third-party payment providers.
When you choose a payment method, your information may be transferred to the relevant payment provider to securely process the transaction.
The payment provider may process your information according to its own terms and privacy policy.
We recommend reviewing the privacy policy of the payment provider you use for your transaction.
Delivery and Shipping
To fulfil your order, we may provide necessary information such as your name, phone number, delivery address, and order details to the delivery or logistics provider responsible for delivering your purchase.
This information is used only to facilitate delivery and related customer-service activities.
Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and provide certain functionality.
We may use cookies to:
- Keep items in your shopping cart
- Maintain your login session
- Remember preferences
- Process orders
- Improve website functionality
- Understand how visitors use our website
- Help maintain website security
- Support analytics and performance measurement
Some cookies are essential for the website to function and cannot be disabled through our website.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including shopping-cart or checkout features.
Marketing Communications
Where permitted by law and where applicable, we may use your contact information to send you information about LEVELS LABEL, including new products, promotions, offers, or other updates.
You may opt out of marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Opting out of marketing communications will not affect essential transactional messages relating to your orders or account.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, destruction, or other unlawful processing.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials and personal information.
Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is not permitted by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining customer accounts
- Resolving disputes
- Preventing fraud and abuse
- Maintaining business and financial records
- Complying with legal, tax, accounting, or regulatory requirements
When information is no longer reasonably required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.
Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information where applicable
- Withdraw consent where applicable
- Object to certain types of processing
To make a privacy request, please contact us using the details below.
Contact us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.
